FAQs

Do you have to be a member to attend the CILA Annual Conference?
No, the conference is open to non-members and members of CILA. However the pricing structure is different. Please see here for the 2020 ticket prices.

Can I pay by invoice?
You can purchase tickets by invoice if you have your employer listed as your preferred payment. You can contact the office to request that you pay by invoice by emailing info@cila.co.uk. However the Institute reserves the right to refuse invoicing if it deems the request to close to the date of the event.


CILA Conference 2021 Booking Terms and Conditions 

1.       If you cancel your booking for the conference or awards dinner
If you cancel your booking for the conference or your seat at the awards dinner more than two weeks prior to the event you will receive a full refund for either purchase.
If you cancel your booking for the conference within two weeks of the event date you will receive a refund minus £20 admin fee.

If you cancel your seat at the awards dinner within two weeks of the event date you will receive a refund minus £30 for costs incurred. 

All refunds will be returned to the card used for payment or the company who made payment on your behalf.

If a company has paid on an attendees behalf they should request a refund from events@cila.co.uk with the attendee copied in.

2. Terms of entry to conference

Following guidelines from the UK Government regarding large events, entry to the CILA Conference will be subject to the following requirements. Attendees must provide either:

a) proof of a double vaccination, or

b) proof of a negative Lateral Flow Test (LFT).

Please note that by registering to attend the conference you are agreeing to provide proof as per the above terms. Failure to provide proof of vaccination or of a negative LFT will result in your entry being denied without refund of fees.

Below details how you can obtain proof.

PROOF OF VACCINATION
Attendees registered with a GP in England can display proof of full vaccination (second dose administered at least 14 days before) via the NHS App Covid Pass, or via a printed PDF.

Smartphone users can download the NHS App here. Instructions on how to display your vaccination status can be found here.

If you live in Scotland, you can obtain your full vaccination status here.

If you live in Wales, you can obtain your full vaccination status by following the instructions here.

Attendees from Northern Ireland or from outside the UK will not be able to provide proof of vaccination and must show a negative lateral flow test result instead.

Please note: Vaccination cards given to the individuals on completion of their second vaccine dose will not be accepted as proof of full vaccination.

PROOF OF A NEGATIVE LATERAL FLOW TEST (LFT)
The lateral flow test needs to be taken within 48 hours of attendance.

If you live in the United Kingdom, you can order your lateral flow tests for free here. Please follow the instructions used in your lateral flow kit to record the results with the NHS.

Negative lateral flow test results can be shown via the NHS App Covid Pass (only for individuals registered with a GP in England), or by showing a confirmation email or text message from NHS Test and Trace.

Lateral Flow Tests can be ordered to the address where you are staying via this link, or they can be picked from a local chemist (find your nearest pick up point here).Test results can then be uploaded to the NHS Self Report Tool, which will provide you with a confirmation email and text message which can be shown at registration.

3.       If you wish to transfer your booking to another member
Instead of cancelling you may wish to transfer your booking for the conference or awards dinner to another person. You can do this by contacting the CILA Team at events@cila.co.uk copying in the new attendee. There will be no charge for this service.

 Please Note:  Every effort will be made to ensure that the new attendees name and personal details (such as dietary requirements) will be reflected at the conference, and where this can not be achieved we will let you know.

 4.       If you contract Covid-19 and can no longer attend the conference
If you contract Covid-19 or are told to self-isolate ahead of the conference and are therefore not able to attend, your booking can be transferred to another person or refunded under the terms of point 1/fully.

 Under no circumstances should you attend the conference if you are exhibiting Covid symptoms or you have been in contact with someone who has developed Covid symptoms and therefore should be self-isolating. If you attend the conference and have any Covid symptoms you will be turned away and no refund will be given.

 Please Note: In the event of you having to cancel your bookings due to Covid-19 exposure or infection you may be asked to provide evidence of this to receive a full refund.

 5.       In the case of the conference being cancelled by situations caused by Covid
If the conference is cancelled due to the pandemic or government restrictions you will be notified immediately. Your conference booking will then default to an online conference booking and you will be refunded the full cost of the conference ticket (and awards dinner where applicable) minus a £30 fee for the online conference ticket.

 In the event of the conference changing to an online event
The online conference will take place on the same date as the physical event, 22nd October, if we are notified of the necessity by the 8th October. If we are made aware of the change after the 8th October the online conference will then be held on the 18th November.

 Please note: All bookings will default to an online conference ticket in the event of the physical conference being cancelled. You will have the opportunity to request a full refund before the transfer to an online ticket becomes final. If you fail to cancel the booking in time and receive the online conference joining instructions and access link, you will no longer be able to request a full refund. The joining instructions will be sent out a week before the date of the online conference.