Programme
Trafalgar Theatre, Thursday, 15 September 2022
TIME
08.45 - 9:30
09.30-09:45
SESSION
Open for registration and morning networking
Welcome by the CILA President, Helena Evans
ROOM
Trafalgar Theatre
09:45-10:30
Keynote - Where is Britain’s Economy Heading?
Speaker:
Professor Trevor Williams
Economist
Trafalgar Theatre
10:30-11:00
Coffee Break
11:00-12:00
Adjusting to Sustainability
This practical session will explore the role of the property adjuster in delivering claims solutions which support the Sustainability agenda. In the midst of a supply-chain crisis, rising inflation, and demands to repair not replace and “build back better”, what do Insurers and customers expect, and how can adjusting help reduce the carbon footprint inherent in reinstatement?
Speakers:
Toby Knight, Head of UK Operations, McLarens
Paul Redington, Property Major Loss Team, Zurich Insurance
Simon Peck, Regional Manager Field Based Claims, Lloyds Banking Group
Gareth Bowers, Head of Major Loss, McLarens
Richard Done, Commercial Operations Director, Polygon
Andrew Bussey, Director, Gateley Smithers Purslow
Trafalgar Theatre
12.00-13.00
Lunch
13:00-13:30
Legal Update - International Relations & War/Terrorism
Ukraine – The short and long term consequences of conflict and associated insurance implications.
In this session Nicola and Oli will be discussing a broad range of issues arising as a result of the Ukraine conflict and pertinent to all situations of conflict, including:
· The effect of sanctions;
· Supply Chains;
· Cyber Attacks;
· Political Violence and Terrorism cover
· Direct vs Indirect claims
· Recent claims/cases
Speaker: Nicola Maher, Partner - Litigation and Insurance, Edwin Coe LLP
Oliver Pannell, Partner, Edwin Coe LLP
Trafalgar Theatre
13:30 - 14:00
Is there a future for Loss Adjusting?
David Williams will discuss the perceived hurdles and the potential adaptations Loss Adjusters should consider to survive the changing market. A thought provoking discussion from a Insurers perspective.
Speaker:
David Williams, Qlaims
Trafalgar Theatre
14:00-14:30
Coffee Break
14:30-15:15
Unprecedented Times: Post-Pandemic Claims Handling
The word “unprecedented” has been used liberally in the last few years to describe the pandemic, post-pandemic recovery, and now climatic environmental changes and historic inflation. This panel discussion will bring together lawyers, adjusters, assessors and brokers to consider the impact of climate change and inflation, with a particular focus on communicating with policyholders to aid them in understanding insurers’ approach to claims and the constraints of the policy wording. As adjusters, it is our duty to ensure that we maintain empathy with customers and communicate clearly as to how their insurance responds.
Host:
Melissa Cunningham, Senior Vice President, Consulting Director, Marsh
Speakers:
Mark Harris, Senior Technical Manager, Harris Balcombe
John Farrell, Partner, Kennedys Law
Angus Osborne-White, Director, Head of Technical Development, Crawfords
Trafalgar Theatre
15:15-15-30
Comfort Break
15:30 - 16:00
Panel Session
Hosted By: Ant Gould, Director, Full Circle Corporate Communications
Having reflected on the points raised in the morning session, delegates will have the opportunity to ask the panel questions and join the debate about the topics raised throughout the day.
Inevitably, there will be more to talk about than time permits, and delegates are free to contact CILA in respect of topics they would like to be addressed in advance and we will do our best to accommodate those.
Trafalgar Theatre
16.00-16.15
Conference Close
16:30-17:30
The CILA AGM
Trafalgar Theatre
17:00 - 19:00
Hawkins Sponsored Drinks Reception
Exhibition Hall
19:00 - 22:00
Networking Dinner
Trafalgar Suite