Booking Terms & Conditions

 
 

Annual Conference Bookings

The Chartered Institute of Loss Adjusters is a not for profit membership body for claims professionals. The hosting of an annual conference is intended to provide opportunities for the sharing of knowledge and experience, professional development and networking. The provision of a conference for members relies upon the generous support of CILA volunteers and sponsors.

  1. Registration and payment
    If you would like to attend the conference and/or the awards dinner you must register your place at least 48 hours prior to the event.  Registration can be completed online through the conference website or for group bookings and volunteers via the Institute team at events@cila.co.uk.

    Payment is required to confirm your booking and must be received no later than 48 hours prior to the event.

    You will receive confirmation of your booking by email.

  2. If you decide to cancel a booking for the conference and/or awards dinner
    If you decide to cancel your booking for the conference or your place at the awards dinner more than two weeks prior to the event you will receive a full refund for either purchase.

If you cancel your booking for the conference within two weeks of the event date you will receive a refund minus a £20 administration fee.

If you cancel your place at the awards dinner within two weeks of the event date you will receive a refund minus a £30 fee for venue costs incurred. 

To cancel your place email events@cila.co.uk listing your full name and membership number (if applicable).

All refunds will be returned to the card used for payment or the company who made payment on your behalf. If a company has paid on an attendee’s behalf they should request a refund from events@cila.co.uk with the attendee copied in.

3. If you wish to transfer your booking to another member
Instead of cancelling you may wish to transfer your booking for the conference and/or your place at the awards dinner to another person. You can do this by contacting the Institute team at events@cila.co.uk copying in the new attendee. There will be no charge for this service.

Please notify us of any such changes as soon as they are known. Whilst every effort will be made to ensure that the new attendee’s name and personal details (such as dietary requirements) will be reflected at the event, this may not be possible in every circumstance.