TIME

SESSION

ROOM

11:00 - 12:00

Negotiation Skills Workshop

Does your negotiation not always go the way you intended? 

Have you ever misinterpreted the person on the other side of the table? 

In this workshop presented by Sue Taylor, you will be introduce to the essential aspects in planning and handling successful negotiations. It will focus on:

• The steps of negotiation

• Tactics and strategies

• The golden rule of negotiation

Speaker:
Sue Taylor, Sue Taylor Ltd

Marlborough Theatre

12.00-13.00

Lunch

13:00-13:30

Tackling Fraud Claims Internationally

This in depth session will look at what insurers are asking adjusters to deliver when it comes to tackling fraud. Using case studies and personal experience Steve Crystal will cover:

• Views from international markets

• Adjuster views

• Challenges

• Case studies

Speaker:
Steve Crystal, Sedgwick International

Marlborough Theatre

14:00-14:30

13.30-14.00

The Crop Conundrum

Hawkins now offers to investigate agricultural and horticultural claims involving incidents relating to crop damage, crop failures and spoilage of fresh produce, which can be caused by various different factors.  This presentation describes plant pathology as a discipline and the areas it covers with examples of cases.

Speaker:
James Townsend, Hawkins

Marlborough Theatre

15:15-15.30

Comfort Break

15:30-16:15

Future Focus Workshop

The future of Loss Adjusting lies with you. Come and take part in a workshop aimed at resolving the major issues facing younger members today and the adjusting community as a whole. This is a fantastic opportunity to network with your peers, engage with your institute and mark yourself out as a rising star in the industry.

Our members under 35 are invited to take part in a limited space workshop during the conference. Attendance will entitle you to a reduced rate to attend the entire day.

Hosted by:
Nathan Holt, Woodgate & Clark
Steven Smith, McLarens
Chris Nustedt, Bickley Chartered Loss Adjusters Ltd

Marlborough Theatre

16.00-16.15

Conference Close